This is a fantastic opportunity for a Technical Application Support Analyst to join a leading Quantitative Trading Firm. This firm works with token issuers, traders, investors, miners, and multiple global exchanges.
Provide daily application support and troubleshooting for clients and internal trade desks escalating to the development team appropriately
Fulfilling client onboarding requests.
Troubleshooting and analysis of order routing and trade flow and post-trade issues.
Create and track issues within an incident-tracking system to help identify trends and patterns
Assist with product testing and project work
Working within a shift rota to provide London support coverage from 7am – 8.30pm
Occasional weekend work will be required during major upgrades and out of hours testing
Proven experience within a financial institution (buy-side, sell-side, venue/platform provider)
Application support experience within a Unix / Linux environment
Basic understanding of Futures and Options markets including LME.
Familiarity of MSSQL, Oracle or Sybase database environments, including query-writing.
Automation and scripting experience
Working knowledge of CQG or TT
Experience with industry-standard monitoring tools (LogicMonitor or similar)
Demonstrable working knowledge of the FIX protocol
The role will suit someone who relishes in the pressure of working in a front-office support environment, supporting an expanding business and improving support functions
Motivated self-starter who takes ownership of responsibilities, and can work autonomously
Disciplined approach to problem-solving
Disciplined approach towards Service Level Agreement adherence
Ability to confidently communicate at all stakeholder levels (technical, client, trader etc)
Must be motivated by customer satisfaction
Good organisational skills
Willing to embrace core business values demonstrated by day-to-day work ethic
Must be a team player with ability and interest in participating in new projects and helping other departments within the company
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