Production Support Engineer

This is a fantastic opportunity for a Technical Application Support Analyst to join a leading Quantitative Trading Firm. This firm works with token issuers, traders, investors, miners, and multiple global exchanges.

Role

• Provide daily application support and troubleshooting for clients and internal trade desks escalating to the development team appropriately
• Fulfilling client onboarding requests.
• Troubleshooting and analysis of order routing and trade flow and post-trade issues.
• Create and track issues within an incident-tracking system to help identify trends and patterns
• Assist with product testing and project work
• Working within a shift rota to provide London support coverage from 7am – 8.30pm
• Occasional weekend work will be required during major upgrades and out of hours testing

Experience required

• Proven experience within a financial institution (buy-side, sell-side, venue/platform provider)
• Application support experience within a Unix / Linux environment
• Basic understanding of Futures and Options markets including LME.
• Familiarity of MSSQL, Oracle or Sybase database environments, including query-writing.
• Automation and scripting experience
• Working knowledge of CQG or TT
• Experience with industry-standard monitoring tools (LogicMonitor or similar)
• Demonstrable working knowledge of the FIX protocol

• The role will suit someone who relishes in the pressure of working in a front-office support environment, supporting an expanding business and improving support functions
• Motivated self-starter who takes ownership of responsibilities, and can work autonomously
• Disciplined approach to problem-solving
• Disciplined approach towards Service Level Agreement adherence
• Ability to confidently communicate at all stakeholder levels (technical, client, trader etc)
• Must be motivated by customer satisfaction
• Good organisational skills
• Willing to embrace core business values demonstrated by day-to-day work ethic
• Must be a team player with ability and interest in participating in new projects and helping other departments within the company
• Must be flexible in relation to working hours
• Positive approach